Frequently Asked Questions
What ingredients do MANHATTAN products contain? What is the best way to sharpen my eyeliner pencil? Questions upon questions. You will find the answers here. You will also find tips and tricks about MANHATTAN products.
How can I see the ingredients that the products contain?
Products such as make up, powder, blusher and eye shadow generally have a label on the reverse side with a complete INCI (list of ingredients). For products where the label is too small for an INCI, we have provided an Inci list at the counter which shows the ingredients of all further products.
The Inci list is available to download as a pdf here:
Coty Inc. Statement on Animal Testing
Coty Inc. is a leader in the global beauty industry and one of the world’s largest fragrance companies. We have developed a portfolio of notable brands and offer innovative products of outstanding quality for which we are committed to maintaining the highest possible standards of consumer safety.
Coty voluntarily ceased testing finished cosmetic products on animals in 1991, long before the official European ban on such testing in 2004. Coty has been actively involved for many years in the research and development of alternatives to animal testing.
Before we place a product on the market, we assess it thoroughly to ensure that it is safe for human use and for the environment and that it is compliant with all applicable laws, rules and regulations. Our safety assessment of cosmetic ingredients is based on the use of recognized alternatives to animal testing, the use of existing safety data and, increasingly, the sharing of such data with other industries. We do not perform, nor do we ever commission any third parties on our behalf to perform, testing of our products or ingredients on animals.
The only exceptions are the very few countries where, by law, the regulatory authorities require us to submit our products or ingredients to them for testing on animals as a mandatory part of their regulatory protocols in compliance with their local regulations. In these countries we regularly communicate directly with the authorities and try to convince them to accept the validity of the results of alternative non-animal testing methods. We accede to mandated testing by the authorities on animals only as a last resort.
We continue to strive for the development and acceptance of additional reliable non-animal testing methods and will continue to vigorously support the research, implementation and improvement of alternatives to animal testing, especially for those more complex tests for which no alternative methods have been established. For this purpose we actively participate in research programs in Europe and the USA by dedicating funding, time, resources and scientific expertise. The common goal of all these efforts is to completely eliminate animal testing.
April 19, 2012
When and for how long can I receive limited promotion articles from MANHATTAN?
Events with limited products will be offered for a period of 8 weeks. You will find out which event is current on our website under "Looks". If you want to be the first to know about brand new MANHATTAN events, then just register for our newsletter.
Unfortunately we can never guarantee a particular time for the sale of limited products, as the trade itself defines when they send the goods from the central warehouse to the branches and sell them there. The products are limited in quantity and can not be reordered from the trade as a rule. The limited colours in the colour collection are updated approx. every 6 months.
Which MAHATTAN products are fragrance free?
All eye products are fragrance free at MANHATTAN. Even the compact powder is free from fragrance (exception: Soft compact powder). In the lip segment the lip liner does not contain any fragrances.
In general MANHATTAN does not use any fragrances which could cause allergies.
How can I sharpen eye liner and kohl pencils without breaking them?
You should generally ensure that you only use a special sharpener for cosmetic pencils when sharpening and that you clean it thoroughly using the integrated small blade before each sharpening. Constant sharpening without cleaning the sharpener leads to blockages and breakage of even perfect countenances.
Also you should only sharpen cosmetic pencils with cosmetic sharpeners as if you use it to sharpen a normal pencil etc. it can become blunt and/or damaged and therefore stop working. It is also helpful to place the pencil in the fridge for a short time before sharpening.
The MANHATTAN X-treme Last Eyeliner with integrated turning mechanism doesn't need to be sharpened and offers an alternative for those who want to save the effort of sharpening. The MANHATTAN Go Big! eye shadow is best sharpened with our MANHATTAN double sharpener.
Who can I contact if I am not satisfied with a MANHATTAN product?
It's best to send your concerns and your complaint to the following e-mail address:
Then we will try to contact you as soon as possible.
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